Outsourced call Answering – Do you know who really answers your phone
June 15th, 2010 |If you’ve watched Phonejacker you might see the funny side of interactive voice response (IVR) systems , where people get more and more frustrated with voice recognition that just doesn’t work . But when this happens for real, it’s not so funny , for either your business or your customers. Research shows that callers prefer to speak to a real person rather than a machine.
Who picks up that call is important, and where they’re picking those calls up from is perhaps even more important. As with UK contact centres , the quality of offshore answering services can vary dramatically. Two of the biggest issues with offshore telephone services are, booked learned information on the UK , and data protection security. Depending upon your business, the first issue may not be a concern, but the second issue should be, for both you and your customers. Ensuring that data is being managed in accordance with the UK’s data protection act, is not quite so easy when you’re dealing with an offshore answering service.
Using a UK call centre means that there’ll be no language barrier to overcome, they will have UK and, perhaps even, local knowledge that will remove the distance between your business and your customers. This can play a key role when decisions about what engineer is to be sent a job for instance and a knowledge of the area is required and or of the current weather conditions in the country,. These things are not going to be readily available to someone sitting in a call centre overseas . It might be cheap (mostly) but do you want to give the impression of your business being cheap ? Most would rather present their business in a more positive light and be seen asvalue for money for the services or products being supplied.
One option is the Services offer by Phoenix24-7 ; the ethos behind which is to set up small-scale, personalised call handling centres in local locations.
With over 25 years experience within the contact centre service industry, their management staff have worked with hundreds of UK-based clients, across a wide range of business sectors. This has enabled Phoenix24-7 to build a business model that will assist clients quickly, efficiently and consistently providing fully tailored call answering services.
Where they stand out from the crowd is that they limit the number of clients they deal with in each call centre, in order to ensure that all-important personal touch to our clients and their callers. This allows their staff to have a full understanding of each and every one of their client’s requirements.
For more information call them free today on 0800 999 2 247 or email them at:-enquiries@phoenix24-7.co.uk
